I Forgot My Password
Go to the Support Request and request a password reset; or send an email to support@marketingpilot.com.

I Forgot my Site's Login URL
Go to the Support Request and request your URL; or send an email to support@marketingpilot.com.

How do I Setup Web Folders?
Web folders enable users to browse Files in MarketingPilot using Windows and Mac via WebDav protocols.

Windows
1. Install Microsoft's Software Update for Web Folders if you plan using Web Folders on XP and Vista.
2. Note that the Microsoft Web Folders Client is not installed by default on Windows 2003 server.
3. Windows Vista requires HTTPS/SSL to support Web Folders.

Macintosh
1. Install Goliath.
2. Note that while users can use the Mac OS Finder to browse MarketingPilot files, performance can be slow (this is a known issue that the Goliath community is trying to address), we recommend using Goliaths file explorer.

How do I Setup Editing in Place?
Editing in Place enables Windows Internet Explorer users to edit files stored in MarketingPilot without uploading them and downloading them. Microsoft Office requires additional configuration to allow Editing in Place. By default Microsoft Office 2003 and 2007 files (Word, Excel, PowerPoint) are opened with read-only permissions which prevents users from making changes to them.

To resolve this issue download the update from Microsoft.. Or you can download and run the Microsoft Office Configuration Setup program from the Aero Support Page. Run the Microsoft Office Configuration Setup program on every computer where you want users to be able to edit Microsoft Office documents in Place.

Notes

• If you are using Windows Vista with Service Pack 1 you do not need to run the Microsoft Office Configuration Setup program.
• Other file types (PDF, GIF, JPEG, etc.) do not require you to run the Microsoft Office Configuration Setup program.
  
• Editing in Place is not supported on Macintosh.